Use buy X get Y discounts, but the free line_item was not included the API response and order_status page. Anyone has same issue?
And how to submit a ticket by email to Shopify API Support Team now? I can’t find the entrance now, and always forward to AI help or Shop advisor.
Hey @XiaoLong_Yue, thanks for sharing the screenshots. Based on the line item reference in your screenshot, I’m assuming a bundle app has been used here?
If so, that may change how the line items are displayed where multiple products are combined in to a single line item. Can you query the lineItemGroup to see if this shows the full quantity?
Hey @XiaoLong_Yue, Are you still experiencing this issue, or can I mark this as solved?
Hi KyleG, Sorry for the late reply. Since the merchant reported that the issue was only found in a single order, I suspect it might be an occasional defect. Additionally, I checked the latest version of the LineItemGroup field, and it returned NULL. I believe this issue can be temporarily closed, and if the merchant reports similar issues in the future, I will provide new examples.
