Stuck when implementing Migrate payment methods from Stripe

Products and Orders APIs
1

I’m following this documentation for migrating payment methods from Stripe, but I’m stuck at this screen with the disabled Install button. Actually it used to work well when I tried before but this time it seems not working. Looks like the link has been changed its behavior https://admin.shopify.com/store/{shop}/settings/payments/third-party-providers/39813121?secondarySubscriptionGateway=true

Screenshot 2025-08-25 at 17.24.33
Screenshot 2025-08-25 at 17.24.331382×616 67.2 KB

Any helps would be appreciated!

2

It also used to work for me, it broke quite recently it seems. Waiting for shopify technical team to investigate the issue. Did you find any solution on your end @Chung_Xa ?

3

Hi Max,

When you say “Waiting for shopify technical team to investigate the issue.“, does it mean this is the issue of Shopify technical team?

I’ve got this article while searching for solution. It seems related to the issue but I’m still stuck at Contact Provider step since there’s no response after submited.

4

I’ve come across that article too. Something is definitely going on, but I’ve only dealt with incompetent/clueless support, and as expected both sides trying to send me to the other side for answers. It’s unresolved as far as I’m concerned.

5

We had the same issue today and the only way to get through it was with Shopify technical support. There was nothing we were able to do on our end.

6

Any updates about this issue guys? Have you got supported from Shopify team?

7

I found that the store is not eligible for subscription migration. I guess that is the reason for the Install button disabled. However I don’t find out which documentations telling about how to config store to Merchant eligibility for subscriptions. Any help?

{
  eligibleForSubscriptions: false,
  eligibleForSubscriptionMigration: false
}