Unclear Billing Attempt Error: `INVALID_PAYMENT_METHOD`: `PaymentServiceClient::Error: Too Many Requests`

We have some merchants that are getting the following error on many of their subscriptions’ billing attempts but there’s no extra information around it. I can’t seem to find what would cause it or how to resolve it.

"processingError": {
	"code": "INVALID_PAYMENT_METHOD",
	"message": "PaymentServiceClient::Error: Too Many Requests",
	"__typename": "SubscriptionBillingAttemptGenericError"
},

Sometimes it resolves itself with a retry and sometimes it doesn’t.

Here’s an example billing attempt ID: gid://shopify/SubscriptionBillingAttempt/59860779186

Any guidance from Shopify on what to relay to merchants in these cases would be great and any ideas how to avoid and/or resolve it would also be appreciated!

Thanks in advance!
Brian

Hello @Brian_Singer,

This was a problem at Shopify when connecting to the client of the 3rd party payment gateways. We started receiving rate limiting errors and our payments team is working on pacing the requests to prevent the errors from continuing.

This also explains why it resolves itself without any changes on your part. Apologies for the interruption.

Chase Dougherty

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