Uninstalled webhooks for closed shops

Webhooks and Events
1

If a store owner cancels its Shopify plan or closes its shop, the installed apps will not receive a app/uninstalled webhook.
If the app is then sending a HTTP request to the shop, it will return a 404 or 402 error.

I would like to know if Shopify i going to send the app/uninstalled webhook eventually after some time?

2

Hi @zirkelc,

You won’t get an app/uninstalled webhook for a frozen or canceled shop because it’s possible that the store gets reactivated at a future date and the app would still be installed.

What’s worked for me though is to subscribe to the shop/update webhook and look at the plan_name field. If it’s one of these values the shop isn’t open anymore:

  • frozen
  • cancelled
  • fraudulent

There’s also a dormant value which you might want to check for. That’s when a store is paused.

Best,
Daniel

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3

Hi @Daniel_Ablestar

okay, thanks for your answer.

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4

Hi there,

just to add some more possible useful information :slight_smile:

We have seen lots of cases where a store marked with a plan “frozen” or “cancelled” in a shop/update webhook reopens after weeks or months. Anyway, the time until it reopens, it completely works as a closed store, with no online store and no access to the APIs.

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