View In Space (AR button) no longer works on Safari

Online Store and Theme Development
1

Short description of issue

Shopify View In Space button does not work.

Link to Shopify Store

Reproduction steps

  • Open the product page in Safari iOS 26
  • Click on the AR button (in this merchant store the button “OGLED V VASEM PROSTORU”)

Additional info

The AR visualization should open on mobile, but here nothing happens. I am 100% sure that I tested this use case and it worked. On Dawn, the button is ismply not visible, so I wonder if Shopify have somehow removed the feature, or if this is a bug of iOS26?

EDIT: I’ve done some extra debugging. I’ve found that on Dawn and Horizon the button is hidden due to the data-shopify-xr-hidden attribute on the button. For some reason, we were not honoring this attribute on our themes Prestige and Stretch which is why the button is showing but does nothing.

But it still does not explain why the button does not work at all, as Safari is supposedly a compatible browser on iOS that should allow this feature, and I can’t find any documentation anywhere that states otherwise. So it seems Shopify XR integration is somehow buggy on iOS 26.

Thanks.

What type of topic is this

Bug report

2

Just chiming in to report on the same issue as well. We have several stores that are affected, with different file types, themes and overall setup. We’ve conducted extensive debugging on this issue across multiple stores and themes. Here’s what we found:

Environment tested:

  • Multiple iOS devices running iOS 26.x (all recent, up-to-date)

  • Multiple Shopify stores with different themes including Horizon

  • AR was working on all these stores until recently

Findings:

  1. Android works as expected - The same products with 3D models work flawlessly using Google Scene Viewer on Android devices.

  2. Apple’s own AR Quick Look works - We tested Apple’s AR Quick Look demo gallery on the same iOS 26 devices, and AR launches correctly.

  3. Button hidden via data-shopify-xr-hidden:

    • Confirming @bakura10’s finding - on themes that respect this attribute (Dawn, Horizon), the button is hidden

    • On themes that don’t honor this attribute, the button appears but does nothing when clicked

  4. Issue the same independent of model type: Both .glb and .usdz files have the same issue. So, probably not a glb->usdz conversion issue?

This is quite an issue, since several stores are affected and the feature is not working for a large percentage of visitors.

3

Hey folks! Thanks for this report. We have a fix for this that should be going out soon.

1 Like
5

Hi Gray, could you give us an update on when the fix will be released? It’s affecting us too - our shops are using the Tinker (3.2.1) and Maestrooo’s Prestige theme.

6

Looks like this particular issue was fixed in December. If you’re still experiencing an issue fire up a new thread with all of the details to reproduce. Thanks!