WEBHOOKS: I Switched from shopify payments to Authorize.net & The Webhooks im trying to send into triple whale payloads wont give us important data like shopify payments was. but stripe gave us a random hold so we switched and then our ads tanked. because authroize dose not give the data. We tried chatgpt and looking everything up does authorize.net simply not allow this customer information to be transfered? NO NAME NO EMAIL NO NUMBER NO PURCHASE VALUE NO EVENT TYPE NOTHING. PLEASE PLEASE PLEASE HELP.
notificationId 9bc44378-b433-465c-b6f1-10f3603af1b0
eventType net.authorize.payment.authcapture.created
eventDate 2025-09-27T00:02:07.123227Z
webhookId MY ID
payloadCollection
responseCode 1
authCode 090206
avsResponse Y
authAmount 5
merchantReferenceId NUMBER HERE
entityName transaction
id 81228429206
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Hey @Nima_Amjadi,
Thanks for sharing this. The issue here may be that the data you need isn’t provided by authorize when the transaction is available.
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Can you clarify which webhook you are subscribed to, and which fields had the information you were using previously?
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When you query that field directly through the API does it have data on the order that wasn’t sent in the webhook?
So we talked to triple whale and got granted extra access but it seems from authroize.net they only provide you with a limited amount of data which dropped our METa EMQ by half. SO then we had to use the Authorize.net Webhooks in conjunction with shopify webhooks, so that tripple gets a complete picture of all the event data. Was there any other way that you think would be more effectient for the tech stack into triple whales CAPI like using SHopify tokens for each event? Where Can I find the shopify Tokens? are they it a JSON Script within the Websites Code?
That sounds like a good approach to get the data from Authorize directly when it isn’t available on the store.
You can query the order transactions to see what data authorize has passed through with their processing. order - GraphQL Admin
It wasnt were using shopify webhooks on the thank you page. What other methods would you reccomend to be the best to connect to tripple whale if not with your processir
There data points are minimal hardly sends any data after. What is the next best thing?
For a workaround, the best option would be switching back to Shopify Payments if that’s possible for your business. If you can’t do that, you’ll want to work directly with Triple Whale and Authorize.net to figure out how they can get that additional data flowing. Triple Whale may have integrations or methods to pull that information from Shopify’s order webhooks instead of relying solely on transaction data, or Authorize.net might have their own webhook options that could help bridge that gap.