Our very first app’s very first review resulted in my app submission being “paused” - is this normal? According to the cool down periods documentation, this occurs for specific reasons which all imply that the submitter is repeatedly failing to address issues of previous reviews. Since this is our very first review, that is not the case. It also states that cool down periods will increase if your review gets repeatedly paused, so I’m fretting re-submitting the review when I’m able to.
The cherry on the cake is that the app review was declined because the reviewer had a form submission error - a user error because they left required fields blank. We’ll have to improve the instructions to call out to properly enter values into the form inputs.
So after 2 weeks of waiting for a review, it was rejected due to a user error, and then we’re placed into timeout and can’t respond to the review for three days. Extremely frustrating to say the least.