App suspended another full month after we fixed the prior issue. Is this really the expected App Review process?

Shopify App Store
1

I’m posting because our public app submission has now been suspended again until July 02, 2026, and frankly…this process is becoming extremely frustrating and commercially unworkable.

We understand Shopify has App Review standards. We understand the importance of protecting merchants. We are not asking Shopify to ignore quality requirements.

But…we fixed the previous issue.

After the prior suspension, App Review identified a specific problem with the reviewer path. We corrected it, updated the reviewer instructions, updated the proof page and screencast, and re-tested the flow in production.

Then we resubmitted.

Yet…now…App Review has identified a different issue, and instead of being able to correct and resubmit, we have been suspended again, but for longer…a full month. What??

That is the part that makes no sense from the developer side.

The issue itself is not the problem. If there is something wrong, we want to fix it and will. The problem is being locked out for another month every time a newly identified, fixable issue is found.

This is our first Shopify app, we are doing out best and we’re being penalized. We have done research on how to go about this process, following the guidelines to the best of our ability.

Right now, the process feels like this:

  1. App Review finds one singular issue.

  2. We fix that issue.

  3. We resubmit with proof.

  4. App Review finds a different issue.

  5. The app gets suspended again, for even longer.

That is simply not a workable loop.

We are trying to build on Shopify. We are trying to bring more brand and product volume into the Shopify ecosystem. But if every fixable review-path issue creates another month-long lockout, we have to seriously ask whether Shopify actually wants this workflow and this volume on the platform.

Because if the answer is that we must wait a full month every time a reviewer finds a new correctable issue, then we practically have no choice but to build this workflow outside the Shopify App Store path and route that brand/product volume elsewhere.

That is not what we want. We want to build this correctly through Shopify. But we need a workable path.

We need one of the following:

  1. Earlier resubmission access once the correction is made.

  2. Reconsideration of the July 02 suspension date.

  3. A direct answer that no earlier path is possible, so we can make a business decision accordingly.

We are not asking to bypass App Review standards. We are asking for a practical way to fix a specific issue without being locked out for a full month after already fixing the previous issue.

I’m sure we are not the only team that has run into this kind of loop.

If Shopify wants serious developers, new partners, and more business volume on the platform, there needs to be a better way to correct specific review feedback than suspending the app for another month every time a new issue is found.

2

was your app already published and you resubmit app after fixing issues? or it was the process of publishing the app for first time

3

In process of publishing for the first time.

We submitted it for review, they found one issue (suspended for 3 weeks), we fixed that issue, updated the instructions/proof/screencast, and resubmitted.

Then the next review found a different issue, which is fine, we can fix it…honestly in less than an hour or two or at most a day.

The frustrating part is instead of just letting us fix and resubmit again within a REASONABLE timeframe, it got suspended (again) for another entire full month.

So now it feels like we fix one thing, wait, they find the next thing, then we get locked out again for an OVERLY EXTENDED PENALIZED timeframe.

No one’s perfect, especially for our first Shopify app. It’s a whole new process for us. Doing the best we can.

4

Hey @mixedbycr, I understand why this feels frustrating, especially on a first submission where the process is new.

For context, the key expectation is that apps should be fully QA’d and ready for merchant use before they’re submitted for review. Our review process isn’t meant to work as an iterative QA pass where one issue is fixed, then the next untested issue is found on the following submission.

We’ve documented how temporary suspensions work here:

These controls help keep the review queue focused on apps that are ready for production.

Before your next submission, I’d recommend doing a full pass against our App Store requirements, not just the most recent reviewer note. Our Shopify AI Toolkit can help with this: run /shopify-app-store-review before resubmitting, then rerun it after any fixes.

5

Hey @KyleG-Shopify, I understand the expectation that apps should be fully QA’d and ready before submission.

The part I’m pushing back on is not that App Review found another issue. If there is an issue, we want to fix it.

The problem is the length and structure of the suspension.

We fixed the prior issue App Review identified, updated the instructions/proof/screencast, ran the Shopify AI review tool, and re-tested the flow in production. The Shopify AI review check passed, and I can provide screenshot proof of that.

So while the AI review tool is appreciated, clearly it did not catch the issue that led to this new suspension. That makes the month-long suspension feel even more excessive, because we did use the tool Shopify recommended before resubmitting.

I resubmitted last night. Today I woke up to an email saying the next review found a different issue, which we can also fix quickly.

But instead of being able to correct that new issue and resubmit in a reasonable timeframe, we’re now suspended for another full month.

That is the part that feels counterproductive.

A few days or even a week to prevent careless resubmissions would make sense. A full month for a first-time app submission, after a newly discovered fixable issue, feels and is excessive.

That does not help us ship a better app faster, and it does not help Shopify get more quality apps or more merchant/product volume onto the platform.

We are not asking Shopify to lower standards. We are asking for a more workable path when the feedback is specific, fixable, and the developer is actively correcting it.

At minimum, there should be a way to request earlier resubmission after a verified fix, especially when the issue can be resolved in hours or a day, not a month.

An entire month does not help anyone, and it’s not like it took days for a new review. I resubmitted yesterday evening/night and was suspended today. Clearly, Shopify is able to review the submission quickly, so the full-month lockout feels disproportionate, respectfully.