Reviewer assigned on May 15th, still no response as of today

Shopify App Store
1

Hello everyone,

Just as a premise, it has been 90 days since our initial app submission.

A reviewer was assigned to our app on May 15th, but as of today, May 28th, we have not received any feedback or updates from them.

To give some context: the app was originally submitted on February 26th. A first reviewer was assigned on April 6th, but the process was paused due to a bug. We fixed the issue immediately, but it has now been a full 3 months since we started this process.

I have already contacted Shopify Support, but they weren’t able to help me with this. Could I please get an update? Launching this app is extremely important for our business, and we need to get in touch with the reviewer for any necessary adjustments they might require.

(Reference: 103303)

Thank you for your support.

2

Is there anyone from the Shopify team who can provide an update or look into this? It’s been a while and I’m still stuck. Thanks!

3

Hi @Francesco994, thanks for sharing the reference number and the full timeline here.

I cannot share private review-state details or a queue position on a public community thread, but the Partner Dashboard should be the source of truth for any reviewer feedback or next action that has been communicated for your submission.

Could you check the app submission in your Partner Dashboard and let us know exactly what status or action is shown there now?

If the dashboard shows specific reviewer feedback or required actions, please follow that flow there. If it still does not show any feedback or next action, share more on what you are seeing.

5

Hello Kyle,

Our app review has been suspended again for the following reason:

“Web errors such as 404, 500, 300, etc. are not acceptable.”

We fully understand this requirement and take it seriously.

However, the review suspension occurred on June 3, 2026, during a period when Shopify was experiencing an infrastructure issue that affected multiple parts of the platform. For this reason, we believe it is possible that the errors detected during the review may have been caused or influenced by the Shopify incident, rather than our app itself.

After receiving the feedback, we immediately re-tested the app. We verified the installation flow, app URLs, redirects, billing/subscription flow, embedded app behavior, and overall navigation. At this time, we are unable to reproduce any 404, 500, or abnormal redirect errors.

We cannot definitively state that the issue was caused by Shopify, but based on the timing and ongoing testing, this appears to be a plausible possibility.

Since this is the second time our review has been suspended after a long wait period (over 3 months, first submission on February 26th), we kindly ask the app review team to re-verify the case and resume the review without having to restart the entire waiting cycle.

We are available to provide logs, screenshots, test credentials, or any other necessary information.

Reference: 103303

Thank you for your cooperation.

6

Hey @Francesco994, the best option in this case will be to reach out to our support team in the help center. They will be able to look in to the specific app review notes to see if the errors noted align with any platform issues reported that day.