Hello Shopify team,
Our app review has been suspended again for the following reason:
“Web errors such as 404, 500, 300, etc. are not acceptable.”
We fully understand this requirement and take it seriously.
However, the review suspension occurred on June 3, 2026, during a period when Shopify was experiencing an infrastructure issue that affected multiple parts of the platform. For this reason, we believe it is possible that the errors detected during the review may have been caused or influenced by the Shopify incident, rather than our app itself.
After receiving the feedback, we immediately re-tested the app. We verified the installation flow, app URLs, redirects, billing/subscription flow, embedded app behavior, and overall navigation. At this time, we are unable to reproduce any 404, 500, or abnormal redirect errors.
We cannot definitively state that the issue was caused by Shopify, but based on the timing and ongoing testing, this appears to be a plausible possibility.
Since this is the second time our review has been suspended after a long wait period (over 3 months, first submission on February 26th), we kindly ask the app review team to re-verify the case and resume the review without having to restart the entire waiting cycle.
We are available to provide logs, screenshots, test credentials, or any other necessary information.
Reference: 103303
Thank you for your cooperation.