App submitted not yet in review

Hey guys,

We submitted the app 3 weeks ago and still in Submitted status. Any idea how long it should take even just to get it to Review?

Thanks

Generally, the Shopify App Team takes a longer time to test and review your app.
It’s very normal in the Shopify App ecosystem. You don’t need to worry about it.

Thanks Jakaria, we finally got some movement but had some settings to update per Shopify. We resubmit the app and hope it won’t take anther month :sweat_smile:

We have submitted the app for review more than 10 times, including last Friday, and received approval on the same day.

However, for new iOS applications, the review process is taking more time. Even for apps with one or two previous approvals, the review duration is longer.

This issue is not related to Shopify.

Wow congrats on the approval mate. Ours is web ap not mobile IOS. Hope it’s a bit different.

Hi everyone, just looking for some guidance from the Shopify team or anyone who has gone through the app review process.

We submitted the requested changes to our app about 3 weeks ago and haven’t received any feedback yet.

During the initial submission we waited a little over a month for the first review, so I assumed that once the fixes were submitted the review would continue from that point rather than going back into the full queue again.

Is there a recommended way to check the status of the review or contact the app review team for an update?

Any insight would be greatly appreciated. Thanks!

You’ll just need to be patient. There is a huge amount of submissions being submitted so the review team are at capacity.

Update and maybe someone can help us and clarify. Our app being rejected over and over for billing related issue. Reviewer this time said - **“**Apps that use off-platform billing cannot be distributed through the Shopify App store. Your app must use Shopify App Pricing or the Shopify Billing API for any app charges. Despite being in Shopify App Pricing, the app still offers an option to bill these paid service externally as seen on the screencast. Note that apps cannot use a combination of Shopify Billing + off-platform billing” But in the screencast we see that reviewer gets to the prices in Shopify but then he switched tab in browser and clicked the prices on our app and then showed this is wrong. We wonder how it works; shouldn’t he click the prices in Shopify and see if it stays inside Shopify checkout and not goes outside Shopify? Instead of going to our webapp and show that everyone can checkout there? Any clarifications would be appreciated.