Hi Shopify team,
I’d like to follow up on an app submission that appears to have stalled, and would appreciate any visibility into where it currently sits.
Details
- App name: 快客 (Quick Dash)
- App ID: 339486343169
- Partner org ID: 4588842
- Review reference: 123557
- Initial submission: 2026 / 08 / 10
Timeline
- Aug 10, 2026 — Received the email “Action required: Issues with your app submission”. The reviewer asked me to supply a demo video walking through the app’s core functionality.
- [DATE] — Recorded and uploaded the requested video, addressed the feedback in full, and clicked Submit to send it back for review.
- Since then — The status has remained “Submitted”. No reviewer has been assigned, no installation attempt on my test store, and no further email from the review team.
What I’ve verified on my end
- The app installs cleanly on a fresh development store using the test credentials provided in the submission.
- The demo video link is publicly accessible and does not require login.
- The support email and contact URL on the listing are live and monitored.
- Nothing has changed in the listing content since resubmission.
Could someone confirm whether the resubmission was received and whether it’s back in the queue? If the video didn’t meet the format the reviewer expected, or if anything else is outstanding on my side, I’m happy to fix it immediately — I just have no way to tell from the current status.
Happy to share the test store credentials or the video link privately if that helps.
Thanks in advance,
Tai