I have been on managed pricing for my shopify app.
In the past, I noticed some stores were able to use the app despite free/paid expiring. I checked with support and after a lot of email exchanges. They said it is a known issue and it is not on priority.
Fast forward a few months later ( Nov 2025 ), I noticed a store was on a paid plan and he only paid for one month and continued to use the app. Again, the response from support is that it is a known issue and not on priority.
Hey @navdeep, I don’t think there’s really a bug here with managed pricing, but rather a misunderstanding about how app billing works on Shopify.
App charges get added directly to a shop’s Shopify invoice at the beginning of the app billing period, but do not actually show up as earnings until the invoice is paid, which could be some time after the charge is issued.
It looks like the particular scenario in the screenshot you shared is that the shop did pay one invoice with the first app charge, but closed the shop before paying the invoice with the second app charge. If they ever want to re-open that shop, they will have to pay their invoice to do so, however it is true that this shop could just never re-open and that specific app charge will never get paid.
It’s definitely unfortunate that this can happen at all, but hopefully it helps to know that the shop is essentially limited to about one free month and then would have to shut down if they don’t pay.
The other thing I forgot to specifically add there is that this is unrelated to managed pricing, but rather how the entire Shopify billing ecosystem works.
