When a merchant first adds a tile to POS and tries access the tile, which makes a call to an external API, they often get a “Load Failed” error message. Once they device refreshes its data or is restarted this error message disappears. I’ve confirmed the API responses do not change and so I believ…

It happens in more cases. we receive this issue dozens of times daily. It’s probably related to how the POS proxy requests data from the UI extensions. [image]

Yes I’ve started seeing this happen more as well. Especially when POS starts to load from sleep.

@JordanFinners @nirtayeb just to clarify, this usually will resolve itself? Just trying to gauge how we should prioritize this. That said, it does pollute our error rates, so we’ll look into it regardless.

It does sometimes once the refresh finishes or the user restarts the tile or POS. But it also masks other issues for example if the user doesn’t have permission to use the app. It also causes a poor merchant experience as they often raise support issues with ourselves when they see this, when its …

@JordanFinners Do you have direct reproduction steps with one of your extensions? Just adding a new tile doesn’t seem to trigger any oddities. Wondering if there’s a specific extension that has consistent API call that’s failing.

Sorry for the delay here. The first thing the tiles try to do is load the data from my API for example. So my tracking only shows opening the tile to do this. Not sure if you can track wider POS behaviour/timeline if I pull out some examples? So I only have anecdotal timelines from my customers. I…

Hey @JS_Goupil Just wondered if this is still on your radar, please :folded_hands: It’s the number 1 error that I’m seeing across my POS extensions with it happening daily for merchants, here’s a sample from the last few days. [image]

@JordanFinners I’m currently on parental leave. @Victor_Chu can you triage this to the team?

We are also experiencing the same issues as @JordanFinners happening again. Any help would be greatly appreciated :folded_hands:t5:

[Bug]: Load Failed

Extensions

JordanFinners April 10, 2026, 10:56am 10

Hey guys,
This seems to have started happening again but as failed to fetch now: POS First load errors

Topic		Replies	Views
POS First load errors Extensions pos-extensions	2	100	April 12, 2026
Consistent "App failed to load" issues Extensions pos-extensions	2	182	September 17, 2025
Increased reports today of "App failed to load" for POS tiles Extensions pos-extensions	2	141	September 3, 2025
Production POS extension - customer can't load - worked previously Extensions pos-extensions	1	85	September 30, 2025
App / tile loading issue Extensions pos-extensions	2	98	March 12, 2026

[Bug]: Load Failed

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