Hi, we arranged developers to build a custom application for our clients Shopify store.
The problem:
In the order if you hover over the details, a DELETE text appears, if you click it, it deletes the line. This only happens in the custom order that was made from the custom application that was developed. The customer accidently clicked on the line and it immediately deleted the line in the order, so they had no idea what it was as they didn’t take any note. It didn’t even give a warning like - “are you sure you want to delete” or anything. It just deleted it.
However, in the normal products in Shopify, not used by the custom application, there is no delete option.
I spoke with the developers, they advised me there is nothing they can do as this side is Shopify’s. They advised me:
“No one can change the behaviour of the Shopify admin so there is nothing we can do about that DELETE function. I 100% agree that’s it should alert user before permanently deleting it however it’s not in our hands.”
I have added some images to show the issue.
Can Shopify help out on this from their end to, 1: hide this delete hover option or simply remove it for us? We want to take away that ability to accidently delete any lines in the order.
I hope this makes sense.
Hi Pandaboom,
Can you confirm with the devs if this feature was created as part of a customer account extension, ie: Customer-account-ui-extensions components
Hi Liam.
I asked and this their reply to me:
Thee UI Extenstion link shared above is only for SHOPIFY PLUS merchants.
No, we didn’t setup any UI Extensibility.
I hope this helps. Thanks
Hi again Pandaboom,
Customer account extensions can be used on stores of all plans, I think your devs may be mixing up with checkout extensions which have some limitations related to Plus.
Is your store using legacy customer accounts, or the newer customer accounts: https://help.shopify.com/en/manual/customers/customer-accounts?shpxid=bc98a9b6-B4BF-4B5D-F270-42679C8120E3
Hi Liam, we are using newer customer accounts.
In that case you can use customer account extensions, which are available on all plans.
Hello Liam
I dont understand how this helps, can you help me understand how this would relate to that delete link in the Shopify orders? Thanks in advance.
Hi Liam, and update for me by any chance? Thanks
How did your devs set up the custom customer account page? The delete option is only appearing on these custom pages, correct?
Im not sure, the delete is appearing on the customers order page that is from the same place as all the normal Shopify orders - Orders>Select the order>appears where the order summary is. I will ask the DEV team your question.
Yes, its only happening on the custom orders
Thanks Liam
Hi Liam, this is the DEV team response:
We created a product named BUILD A BOX at runtime when customer adds to cart. Our custom function creates a product at run time and adds to user cart.
From this point, its the same process that was already implemented. I mean once added to cart, then rest of the processing is as usual.
Implemented means Shopify’s normal order system.
Thanks
DMing you to get more details on this.