Hi I have tried to collaborate with a client but and they’ve shared me their collaborator code of their store is active on our dev dashboard however when we click on the store the pages just goes in a continuous loop it doesn’t bring out the store and we’ve tried troubleshooting we’ve tried incognito and we’ve tried using another browser, clearing cache, using another device but it’s still not working. Can anyone help please
@Tolu_Babs could you reach out to our support team and share the steps with them? They’ll collect some deeper information from you so we can address whatever is causing this.
Hi @Andrew_Shopify Thank you for the response. Please can you point me to the support team contact as I’ve only got the chat assistant. Cheers.
I’m also having the same issue.
Mine is doing the same thing.
Hi Rachel. have you been able to resolve it?
Hello Kayla. I havent sorted it out. Any luck from yours?
@Andrew_Shopify Any update on this bug. This has been affecting service delivery for our clients negatively. Please can you point me to the dedicated support team. Thanks.
I am having the exact same problem, chat support didnt help, just said clear cache etc. Ive tried different browsers, different machines, incognito etc etc. Its a nightmare as I need to be working on a clients website that I cannot access.
@Andrew_Shopify Please could you advise if possible?