Dev app does not install on test shop

Authentication & Access
1

Hi
I have an external application that I’m developing and a test shop I’m attempting to install the app onto.

I click on the Test on development store in the app overview and it lists my test shop. I click on the install app.

The authentication definitely works, I can see all the shop information in my app but the app does not appear in the shop’s application list and I cannot access the api to do anything else as the app does not appear to have installed in the shop.

What am I doing wrong? I’ve had a different version of this app working fine.

Jules

2

Hi Jules,

Are you still seeing this issue?

3

Hi Liam

Thanks for getting back to me.

Still can’t install the app in my test shop so it is impossible to do anything else. Basically just diverts to the app on the server without doing the install, no sign of any errors being generated.

I’ve been on to technical support but all they did was start talking about headers etc. for the api calls from my server app. Going to reply to their email today and keep on emphasizing the point that nothing will work without the app installed.

Jules

4

Well I tried replying to their email as requested but they are, apparently not accepting email to support@shopify.com so I have no idea what to do now.

5

Hey - just to confirm, you have created the app with the CLI following this method, right? Scaffold an app

6

No, its an app written in php and I’m using an open source library to talk to the shopify api.
To make this clear it is not an embedded app and I have had it working, i.e. talking to shopify no problem, with a non public app configuration.
What I am trying to do now is test a public app configuration in a test store, I click on the install app in test store button, select my test store and it diverts to my application server without installing the app configuration into the test shop. Thus it does not work as it needs the app configuration installed in the test store and it will not work without that.
No errors are generated, it’s really fustrating, how do I make the app configuration install into the shop?

Jules

7

It sounds like an auth issue in that case, if you’re not using the CLI, you’ll need to manage auth manually. We have a doc here on this: Implement authorization code grant manually