Earnings Not Showing Correctly in Partners Dashboard

Hi!

It seems there may be an issue with the Gross Earnings reports in the Partners Dashboard.

Starting September 5, the dashboard suddenly began showing zero revenue, and no earnings have been reported since then.

P.S. I’ve spoken with other developers, and they are experiencing the same issue.

Thanks!!!

The same here. The revenue dropped to almost $0 within the past 2 days.

Same here. I also checked the EARNING_CHARGE_RECURRING event using the Partner API, and for us, the last event was triggered on September 4.

Thanks for flagging this everyone. We’re looking into it now.

It’s the same with themes, sales stopped suddenly on the 5th.

This happens once in a while, not a big deal just chill hehe

Same here! We are actually missing transactions in the pending payout for the past two days.

Having the same issue in our Partners Dashboard. :weary_cat:

Having the same issue in our Partners Payouts.

Same here. Yes, they happen every now and then. Would be nice to have some updates about the situation - it’s been like this for four days already. Also regarding the pending payout that should’ve been paid yesterday (is it paid or not?).

Same thing for us, nothing since sep 5th

Same issue – pending payout frozen, no sales reported since the 4th :worried:

Same here, thanks @paulg. I’ve been digging into it, and I wasn’t getting any clear answers from support. I can now see it’s a general issue and not just affecting my account

seeing issues with accumulating after Sept 4

Update: We’ve confirmed that this is a data sync issue in the Partner Dashboard and that partner sales and payouts are not affected. We’re working to resolve the sync issue and will update this thread when the dashboard data has caught up.

I am seeing the same issue. For those worried about payout, I just want to share that ours still shows as pending in the partner dashboard but we actually received the bank transfer yesterday.

We are experiencing the exact same issue with the Shopify Partners API. Are there any updates on when a fix will be deployed?

I see the numbers growing little by little already. The dopamin shot is back.

Are there any updates here? @Paige-Shopify. It’s been 4 days now. Thats quite a long time for an outage… especially when payments are involved.

i’m having the same issue here