Error: activate a discount to add this app block on checkout extension

Hey I have this error on on a customers checkout extension but couldn’t reproduce it on my dev store. I was able to add the checkout extension even if no discount was active. Also the customer has active discount codes that can be used.

Thanks a lot in advance

Is this happening on just this one merchants store, or all stores that are not your own dev store?

It’s just happening on this specific store I think. At least we see other stores having it on and no one else complained about it so far.
I couldn’t find anything about this topic in the docs, discord or forums etc.

Thanks :slight_smile:

Hey @dev did you found any solution for it?

No, there’s still the same issue and it seems that more and more brands have that issue. I haven’t been able to resolve that and customers are complaining about it cause they can’t use our app and are paying for it. How can I fix it?

Thanks for the quick response. May I share it over email? I don’t want to publicly post any customer information. Thanks :slight_smile:

My email is ricardo@keepcart.co

I got exactly same issue, any solution?

@MB_Law Nope, no solution yet.

Hi guys, I found the soutlion. Just go and create one discount will do.

Not working for me. I already tried that out.