Feature preview: Customer account design improvements

Extensions
1

Hi all,

I’m Nick, Design Lead on customer accounts. I am excited to share that we’re getting close to releasing design improvements that modernize the customer account experience and providing a stronger foundation for the UI extensions you’ve built on top. This is one of many exciting projects the team is working on as we continue to make customer accounts a valuable experience for your customers.

Today, we’re opening a feature preview so you can test your customer account UI extensions in the updated layout. What you’ll see is a work-in-progress version. We’ll keep making improvements throughout the preview, so your feedback directly shapes what merchants get at GA.

Why a visual uplift now

The visual refresh aims to create a more modern, intuitive experience that makes it easier for customers to navigate their account pages, take self-serve actions, and find and use the features you build.

The updated design adds a focused, single-column layout, with improved navigation and consistent responsiveness across devices.

Features you build are easier for customers to discover and use: order action extensions get increased visibility; order summary extensions are no longer hidden behind a tap on mobile; all current extension targets are mapped to the new layout in more prominent ways.

Customer account uplift
Customer account uplift1920×1123 137 KB

These changes don’t break your existing extensions. All current extension targets remain supported, but testing now will ensure your extensions will continue to look as intended or give you a head start on any tweaks that’ll help your extensions feel right at home when these design updates are released to merchants.

What you should test

If you’ve built customer account UI extensions, you can now test them in the new layout. Here’s what to focus on:

  • Inline extensions: These now render in a narrower page width instead of the previous wider layout. Check that text, images, and form elements still look right.

  • Full-page extensions: Adopt our mobile-first, narrow layout for a streamlined full-page extension that matches native pages, or expand to a wider layout for data-heavy content. All existing full-page extensions will continue to use the larger width. Learn more

  • Responsive behavior: Wrap any inline UI extensions that render on native pages in and use responsive values so the content automatically adjusts to different screen sizes.

How to start testing

Create a new dev store and enable the Customer Account Improvements feature preview to get early access to the changes. Follow our documentation for instruction details. The feature preview will be open until June 12, 2026.

Feedback is a gift

We’d love to hear your thoughts and suggestions. Please share in this thread what works well and what doesn’t for your extensions.

This preview is still under development and subject to change before the updates are released to merchants—this is the chance to help us shape the best experience possible for customer accounts.

Cheers,

Nick Lenko, Design Lead @ Customer Accounts

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Wow! This is pretty cool!

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Generally, it looks bad. Nobody asked about these “improvements”. Now order apps will struggle very hard on Desktop, because the customer won’t be able to see their cart products like before. Now they will need to scroll down a little to check what they have in the cart as products..

BEFORE
BEFORE1208×917 67.7 KB

AFTER
AFTER928×1248 65.5 KB

– Even if you move the order edit app widget to be just above the “Cart products” section, the customer still will need to scroll down to check the cart products..

In my opinion, the desktop version looks bad. Not really helpful for the customer.
The previous version looks much better and matches the checkout and thank-you page layouts (2 columns). Now looks strange. The checkout layout has 2 columns, the Thank-you page has 2 columns, but the Order status has 1 column. I do not see the logic here at all..

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I think this is a very nice module! We tested it with OrderEditing.com’s modules and they look snappy. Easier to design for when everything is mobile-oriented.

Will we expect it to suddenly become the default one day or will merchants opt-in?

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Thanks for the detailed feedback, this is exactly the kind of input that helps us refine the experience before GA!

A few thoughts on what you raised:

Single-column layout: The shift to a focused, single-column design is intentional and driven by mobile-first UX, since that’s where the majority of customers access their accounts. While this does change the desktop experience, the goal is a consistent, responsive experience across devices rather than optimizing primarily for desktop. Full-page extensions can still expand to a wider layout when needed for data-heavy content.

Extension placement: You’re right that the narrower content area changes where some extensions render. That said, our recommended pattern for offering actions that apply to an order as a whole is to use the order action extension target. This surfaces actions at the very top of the page (above the extension target shown in your screenshot) and also makes them available directly from the order list. Roughly a third of customers take actions from the order list without ever visiting the order status page. This aligns with our broader change to surface order action buttons inline instead of collapsing them into a dropdown.

For actions tied to a specific product (like editing quantity, changing a variant, or removing an item), the line item extension target is a better fit since it places the action right below the product in the order summary.

Appreciate you taking the time to test and reply!

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Glad to hear testing is going well! We plan to progressively roll this out to merchants in the coming weeks. More to be communicated soon, stay tuned for our updates!