Hey @paul_n is there any way we can get around this happening all the time? It slows us down massively every day when we need to ask each merchant to go an visit Flow to push a silent update:
Could we just let collaborators with App access trigger these updates? They are silent updates anyway right? Or could they just be pushed without needing the merchant to take any action?
CC @kalen
This isn’t controlled by Flow so might need a bit more info. Do you know how long merchants might not have opened Flow when you see that? After you have a merchant update the app, how quickly does it happen again?
It happened across all my clients a couple of days ago - before that it had been maybe a month or more. I’m guessing this is just when new flow app updates launch that require new app permissions.
It’s hard to pinpoint as there are some merchants that I tried to access last week, and they had to update then. Then, this week, I had to ask them to visit again to update again.
And then, no matter how much I explain it, I always get the ‘I visited the link but nothing happened’ response 
I just don’t fully understand the logic. I’m keen to understand why a user has to activate a silent update by visiting the app and why it can’t just roll out?
There aren’t any new permissions to grant or anything. Just a big bottleneck for us when working with so many merchants.
If you haven’t logged in for more than 30 days to an app, it’s expected that you’ll get that notice.
But you shouldn’t get it more frequently than that, or if you are accessing the app recently. We are asking around to see if there might be a defect.
We found the underlying issue for this and fixed it. You should not see this nearly as often now.
Amazing thank you!!!
Actually, is this expected behaviour?
It’s saying they don’t have the app installed then it’s also saying it’s installed.
God I hope that’s not expected. What scenario led you to see that?
Was just trying to access Flow for a merchant who we previously have had access for (Sheet Society - Aus Store).
They’ve previously had to visit Flow at least twice for us to push the silent updates. Across 5 stores 
Side note - hope Summit was great and you are enjoying Editions/ hack days!
I heard you were presenting 
I hope you, Hamish and Keira cross paths!
Ok, keep reporting these. Hopefully it’s way less than before. I’ll forward to engineering
Hey @paulygoldston
This might be a problem where the staff member does not have permission to use Flow and the wrong error screen is showing. Can you or the merchant in question confirm the staff member has permission to use the app?
Hey @Dave_McV 
!
This was actually me. And good call. Upon checking, it looks like I no longer have Flow access 
Sorry.
Would that permission remove automatically after a period of time or would the merchant have needed to remove our permission themselves? If so, I’ll check in with them as to why.
