Lately when requesting access to merchant’s store, they’re informing me they aren’t receiving any requests so are unable to approve my request.
It’s resulted in me having to be added as staff which isn’t ideal as you can request the permissions you require.
I’ve seen other people have also been reporting the same issue.
Can this be looked into?
Hey @Luke 
- I’ll DM you on this, I think the next step is to try and replicate with one of our test shops on my end here, but just have to ask for some possibly non-public info from your Partner Dashboard - I’ll link up with you in the private message and respond here as soon as we get this looked at in case it helps other folks.
I have had this on a few stores as well, I have had really poor responses from the Shopify Partner support as well, to the point where one of them claimed it wasn’t a Shopify issue and they ended the chat. Really unimpressed when we are trying to help Shopify customers! Happy to share examples as well.
Thanks for flagging @Bsmubbs - I’ll DM you on this as well. 
We’re seeing something similar, collaborator requests being approved by merchants, but not coming through until a few days later. It seems that the longer it takes for merchants to accept the collaborator request, the longer we wait.
Tried raising this through partner support as well who as always have been unhelpful.
Hey @Min_Liu - I’m still looking into this with @Bsmubbs and some of our folks internally, and we’re looking for a live example where the collaborator request still isn’t appearing to be sent so we can track things in our logs - would you happen to have an example of that or be able to share one if you do see it happen? Feel free to share a shop ID if you don’t want to share the merchant details directly or let me know if you’d like to DM and I can send one out - just let me know!
Hi @Alan_G unfortunately the approval has come through already, i will reach out if this occurs again though.