First problem
If you create a new collaborator request from the Partners dashboard, with the “Manage and install apps” permission:
Then when the merchant accepts the request, the permission is not checked:
This is becoming a hassle because we have to explain the merchant that they need to create a new role after approving the request with apps access.
Second problem
When the merchant gets the collaborator access request email, the email shows 2 elements to redirect to the admin:
And both links fail to redirect correctly, ending up in a blank page:
Both problems are making it a nightmare to request access to merchants that most times need urgent help.
I used the “Authentication & access” category because I didn’t find any other that matched this question topic.
Any insight is appreciated.
I had a merchant go in and make sure we have the correct permissions for
”Apps and sales channel permissions”. He verified that he selected this and sent me a screenshot.
I still didn’t have access.
I talked to Shopify Support and they said this was fixed. I tested again today and it still isn’t working.
ticket ID is 62526751
20:39 Steven Montoya (Support Advisor): Alright, I have checked the internal reports, and earlier today, our developers identified some errors in the admin affecting staff members, preventing to access the admin as expected. This might be related to the issues you’re facing, but this has been mitigated, so let me perform an internal indexing to update the admin servers.
20:40 Jonathan Kruse: Thanks Steven.
20:45 Steven Montoya (Support Advisor): Alright, I have performed the internal synchronization to ensure the admin provides the permission, but I have to be honest, as for some reason, I’m still seeing the role doesn’t have the app permission set. I will CC the owner into the follow up email I’ll send to have him confirm the role and the user is correctly set.
20:46 Steven Montoya (Support Advisor): Since there was that earlier service incident we discussed, it is highly likely that the settings didn’t “stick” or save correctly on the server side when the merchant approved them. Here is the plan: I am going to create a support ticket right now and CC the store owner. I will explain that due to a potential sync error/glitch, we need them to perform a “refresh” of your permissions.
Hey @Jonathan_Kruse , I requested the merchant to create a new role with the apps permission and assign it to my collaborator account, and then it worked. Did this work for you?
The underlying problems with the collaborator request persists though.
Yes this worked thank you.
Update: we’re in the process of releasing a fix for this now
3 Likes
Thanks a lot @Liam-Shopify!
Hi @Liam-Shopify, can you confirm whether the fix has been issued?
Hi folks - this should be resolved now.
Hey Liam! Thanks a lot, I can confirm that the first problem is fixed 
Regarding the second problem (the one with the redirections in the email), I noticed that the cause seems to be that the store changed their handle in the [handle].myshopify url.
They did this a long time ago, I think it’s worth mentioning because the links in the new emails still have old .myshopify link, and the redirection ends up in a blank page:
I’ll close this post because the most important problem was solved already, but I hope you guys can check out the second issue too 
Thanks again!
