Getting “The server encountered an error, the submission could not be processed” when uploading my theme ZIP

Shopify App Store
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Hi everyone,

I’m trying to upload my custom theme ZIP file to the Shopify Partner Dashboard (Theme submission section). Every time I try, I get this message:

“To submit your theme, fix 1 issue. The server encountered an error, the submission could not be processed.”

I have already followed all the theme submission guidelines:

  • Valid config/settings_schema.json and config/settings_data.json

  • No missing templates or sections

  • Properly zipped structure (no extra folder level, includes /layout/theme.liquid)

I even re-zipped the theme and tried from a different browser and network, but still get the same error.

Has anyone faced this issue recently? Is it a server-side Shopify issue or is there something I might be missing in the theme ZIP structure?

Any advice or recent updates from Shopify about this upload error would be really appreciated.

Thanks in advance!

1 Like
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Hey @ThemetechMount, thanks for sharing those details. It looks like you’ve checked to ensure that your file is properly formatted and ready to submit.

From here, we may need to see the zip file that you’ve submitted to troubleshoot further on why you are getting this error. To do that, you can reach out directly to our support teams through the help center.

3

Thank you for your time and valuable support regarding the theme submission issue. I wanted to let you know that the error has been resolved successfully on our side.

We appreciate your assistance and the efforts taken to guide us through this.

4

Thanks for the update, @ThemetechMount!