Hi everyone!
Some merchants leave a review for my app but it take more than 1 weeks to don’t published. I also checked it also not at archived reviews section.
Can I know how long does it take to publish review for my app?
Hi,
It’s possible the reviews are coming from stores which are not on a paid plan. Once the store moves to being on a paid plan, those reviews should appear (as long as they pass our quality standards).
Thank you for your answer.
That store using Basic plan and their site still living for selling.
DMing you for details.
@Liam-Shopify I dont see any response from you. So what is your team response after take a look my case ?
It looks like there were other factors impacting the display of the reviews not related to store plan. The team recommended that you contact support directly to request that the reviews be fully published.
I only know the review status when contact to them via support. I also don’t get any email about that