I can't create an app

Partner Discussions
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1

Has anyone encountered this? For some reason - “Create App” is greyed out for me on my partner screen.

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2

Same problem, shopify CLI cant recognise my organization, still looking to fix

3

Same issue. CLI can’t see my org and I can’t create an app in the UI

4

Try doing it from Shopify CLI first. Later you can connect it with your partners account.

I think the command is Shopify app init --template (template_name).

5

I apologise for such a short reply. I am new here.

Here’s my detailed response -

You should create the project as a new app on Shopify.

 shopify app init

 shopify app init --template node // For node template

It will ask you to select from 2 options.

  1. Create a new app
  2. Connect to existing app

Choose one, it will ask for an auth login. Then, that’s just it.

shopify help // for overview

This works for remix and node template. I am pretty sure it works for others like php template, as well. Hope this helps.

Cheers!

6

I tried running it with and without flags, but I think my issue may be different. The whole issue I’m experiencing seems to be that Shopify CLI does not recognize that the account I’m logging in with IS part of an organization and has ALL permissions. But even in the partners dashboard create app is greyed out like the original posters screenshot.

Yes I tried running reset, tried the shopify auth logout, tried different CLI versions and node version, tried it on my windows machine and my macbook pro.

No Organization found │
│ │
│ Next steps │
│ • Your current active session is associated with the │
│ ``exampleEmail@gmail.com`` (example email I put for this forum post, used my real one of course when trying. user account. To start a new session with a │
│ different account, run shopify auth logout │
│ • Have you created a Shopify Partners organization [1]? │
│ • Does your account include Manage app permissions?, please contact the │
│ owner of the organization to grant you access. │
│ • Have you confirmed your accounts from the emails you received? │
│ • Need to connect to a different App or organization? Run the command again │
│ with --reset

7

I think you should discuss this with other members of your organisation (Might be an issue with permissions to create or manage apps). Because, technically, if you’re logged in (partner’s account), in your default browser, then CLI should be able to process your authorisation.

That’s all I can say, for now, since you mentioned you already tried auth logout, CLI versions, and node versions. Heck, you even tried on different machines :grinning_face: .

I hope you solve your issue soon. Cheers!

8

I just created a partner account, and I’m having the same issues.

9

Perhaps its a bug, not sure how to raise this to the Shopify team since they cut off their support email responses.

2 Likes
10

I’m facing the same issue. I used my personal email to register a development account, then registered a Partner account. Now I don’t know how to fix this problem. :cry:

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2 Likes
11

Same issue here. Poked around a bit in the Shopify CLI code. Found a couple of issues:

  1. Both of these queries return an empty set:
2025-08-24T06:42:10.469Z: Sending "BusinessPlatform" GraphQL request:
  query ListOrganizations {
  currentUserAccount {
    uuid
    organizationsWithAccessToDestination(destination: APPS_CLI) {
      nodes {
        id
        name
        __typename
      }
      __typename
    }
    __typename
  }
}

2025-08-24T06:42:10.826Z: Sending "Partners" GraphQL request:
  query AllOrgs {
  organizations(first: 200) {
    nodes {
      id
      businessName
      __typename
    }
    __typename
  }
}
  1. If I manually set the organization data in the Shopify CLI code, then it fails here:
2025-08-24T06:57:07.999Z: Sending "Webhooks" GraphQL request:
  query publicApiVersions {
  publicApiVersions {
    handle
    __typename
  }
}

 The Webhooks GraphQL API responded unsuccessfully with the HTTP status 403  │
│   and errors:                                                                │
│                                                                              │
│  "This organization does not have access to this feature"                    │
│                                                                              │

I haven’t been able to find any documentation that describes how to add the necessary permissions.

1 Like
12

I am facing the same issue. I tried creating 3 different accounts, and all had the same issue. I had a chat with Shopify Customer Care and notified them.

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2 Likes
13

Same issue for me? Any solution pls?

14

Same issue here - new partner account, dev store with test data spun up, Create App button greyed out.

15

Same issue for me. Shopify support does not seem to know the issue either. Even though I am the owner of the partners organization, every details setup correctly I still cant create a app. Im getting the same error message as everyone else on CLI

16

I am the owner of my organization and are experiencing the exact same issue.

17

(post deleted by author)

18

Clearly it’s a fresh bug from Shopify’s end. Nothing we could do.

1 Like
19

Hi folks,

We’ve identified what is causing this issue and we’re working on a fix now. Will update here when it’s resolved.

2 Likes
20

This should be resolved now - can folks re-test to confirm it’s working as expected.