Hello,
I’ve been having this issue lately with the Partners dashboard: I log in with my company’s account, everything looks normal, but when I open the Support section and click “Partner Support”, I am suddenly logged in as the last customer’s store I have accessed through collaborator access. I then try to switch store, but often there is no change, even though I select my company’s store, I stay logged in as the customer. Sometimes I’m able to log in with the correct account, but after a few attempts. And anyway, this shouldn’t happen at all, what can I do to ensure I stay logged in with my account?
You’ve raised a good question! I noticed this too, but I’ve never really been bothered by it I thought that as long as I could get the answer, it didn’t matter, provided that my questions weren’t a store-specific issue.
But it got me thinking. I tried to switch stores on the support page, and there’s different treatment for one of the stores I manage. I can only assume it’s because it’s the most frequently accessed store or the most recent store with which I still have a session/cookie(?)
I haven’t tried it in incognito mode just because it’s too much hassle to re-login with passwords, 2FA, and stuff, but have you tried this? For Let’s say, log in to your own store first with no history and see which store you still end up with? @Giorgia_Mangoni
@seth Thank you for sharing your experience with this. In incognito, I don’t have this issue (I’ve just tried), but as you mentioned it’s quite the hassle to do it every time.
I thought that as long as I could get the answer, it didn’t matter, provided that my questions weren’t a store-specific issue.