We are servicing customers and now when i search, they only show 10 stores?
Hey @Arnar_Jonsson - thanks for reaching out. Have you migrated over to the new App Dev Dashboard?
If so, are you seeing all of the shops that should be there? If you’re open to sharing your Partner Organization ID, I’d be happy to take a look into this with you. You can find this ID at the end of partner dashboard URL like this:
Hope to hear from you soon!
Hi,
Not sure but we have 30-40 clients and suddenly we can only access 10.
Yes ill shre that.
Arnar
Yes 1520219 is the shopify partner id
Thanks @Arnar_Jonsson - looking into this for you now, I’ll loop back with you once I have more info to share on my end here 
Going to DM you @Arnar_Jonsson as I think I have been able to see what you’re seeing, and we’ll need to discuss some private info. Speak with you soon via DM!
Hi again, just responding here publicly after working with Arnar in DMs. This is currently expected behaviour. Shops will “dissapear” from the active list in your partner dashboard if a collaborator from your partner organization hasn’t logged into a shop within 90 days. There’s a bit more information on that here in this thread:
I will be setting up a feature request on my end so , so if any other folks are reading this thread, please let me know if I can add anything to that feature request report and I’ll do my best to advocate on my end here for any requested changes.
Hi,
Now i have a client that is requesting work on our behalf and since our access fell out because of this inactivity rule, i requested access again but Shopifysaid i already access with this message trying to request. So now i cannot access my current client neither as sending a new request nor the old one..
Looks like an error in Shopify or?
What should i do?
Hey @Arnar_Jonsson, thanks for reaching again
Based on the error message you’re seeing, it sounds like there might already be an account on the store using the same email address as your partner business email. This can happen if you were previously added as a staff member or if your old collaborator account is still showing up in the system. Could you ask the merchant to go into Settings and then Users and permissions in their admin and search for your email address to see if it appears anywhere in the user list? If they find your email listed there, they should completely remove or delete that account, which should clear up the conflict and let you send a fresh collaborator request. If they check and don’t find anything or if the issue continues after removal, just reply back here and we can dig deeper to help you out for sure
Hey @Arnar_Jonsson - just wanted to see if the above helped, let me know if I can assist further 