Issue with Search showing incorrect or "ghost" products in count

GraphQL Admin API Troubleshooting
1

We’re seeing a persistent issue on our dev storefront where a search for a particular product “Product X” returns “30 results”, but:

  • A full product export shows only 17 products
  • No variants exist for these products
  • None are archived, drafted, or hidden
  • The GraphQL query products(query: "Product X") also returns exactly 17 results

This suggests a broken or stale search index, possibly counting ghost or deleted products.

Question, is there a way to ask Shopify Support to…

  1. Trigger a full reindex of our search engine.
  2. Confirm what’s being matched in the phantom 13 results.
2

Hi @Graceful_Always

Can you share your store url so I can check this behaviour out?

3

Search for “Apogee” or “Apogee Symphony”

4

FYI, you’ll want to provide a password to access the store

5

Thanks for sharing the store @Graceful_Always - I’ve performed a re-index of your store, it may take up to 48 hours to fully complete.

7

I already spoke with someone @ shopify support, and they stated they re-indexed the store, this was on 7/18 and the issue still persists. So unsure if this is the solution.

8

Could there be other non-product elements that are being returned in storefront search, eg: blog posts that reference the key words you’re searching?