Unsupported features [MARKETS COMPATIBILITY WARNING WHILE INSTALLING]
This app is not compatible with Markets, which may affect how some features work and lead to incorrect behavior. Contact [app] for more information.
We’re using the 2025-01 API version and do not use any deprecated endpoints. Our app supports country-based discounts using countriesInShippingZones in the Shop GraphQL query, but we don’t use any APIs or resources directly related to Markets.
Interestingly, other apps using the same or earlier API versions (e.g., 2025-01 or below) don’t show this warning — so we’re trying to understand why ours does.
We’ve double-checked our codebase and haven’t found any recent calls to unsupported endpoints. All webhooks and API requests are also aligned with the correct version.
Has anyone else encountered this? Any idea what might be triggering the Markets compatibility warning or how to clear it?
Hey @kbk_dev, we experienced the same. They don’t explain it, but to make the warning disappear, you should wait 7 days since you stopped making calls. Has it been 7 days since you updated?
Just wanted to clarify — when you mentioned “updated,” are you referring to updating the API version or removing deprecated/unsupported calls from your app?
Also, were you able to fully resolve the issue after waiting 7 days?
Do you happen to know which deprecated or incompatible calls your app was making before the warning appeared?
We’ve checked our API usage logs and haven’t had any deprecated or unsupported calls in the last 30 days, so we’re trying to narrow down what could be triggering this.
By the way, which API version is your app currently using?
And do you have any idea what specifically caused Shopify to show the Markets compatibility banner during install?
Same here, we have not received any actions and emails for this. Shopify don’t respond on this… All we can do is to update to the nearest version for but the banner still show.
@CPTN same here. Already opened a ticket using partner support like three times, they always say that they will get in touch using email but then nothing else happens.
Also, I don’t know if you all have the same issues, but I recently updated the API version to the latest and fixed my markets’ endpoint calls to meet the requirements (even if the deadline is in seven months).
I am now getting this endpoint marked as “problematic”
However, there are no mentions about Market.catalogs changes here. Of course, every API call to markets endpoint were fixed properly. Still getting the warning and still getting this message here. I’ve tried everything, I don’t know what else to do.
We are experiencing the same as you @FrancescoMalatesta I think it is an active issue that the Markets team (cc @coleatkinson + team) is working on fixing
Same issue here, no warnings or messages in partners dashboard & only using the read_markets scope. Already getting questions regarding this from customers, not sure how many potential customers have decided not to install because of the warning. It would be really great if this can be resolved
I was going crazy