Markets compatibility warning while installing

[kbk_dev]

Unsupported features [MARKETS COMPATIBILITY WARNING WHILE INSTALLING]
This app is not compatible with Markets, which may affect how some features work and lead to incorrect behavior. Contact [app] for more information.

We’re using the 2025-01 API version and do not use any deprecated endpoints. Our app supports country-based discounts using countriesInShippingZones in the Shop GraphQL query, but we don’t use any APIs or resources directly related to Markets.

Interestingly, other apps using the same or earlier API versions (e.g., 2025-01 or below) don’t show this warning — so we’re trying to understand why ours does.

We’ve double-checked our codebase and haven’t found any recent calls to unsupported endpoints. All webhooks and API requests are also aligned with the correct version.

Has anyone else encountered this? Any idea what might be triggering the Markets compatibility warning or how to clear it?

Thanks in advance!

[senabre]

Hey @kbk_dev, we experienced the same. They don’t explain it, but to make the warning disappear, you should wait 7 days since you stopped making calls. Has it been 7 days since you updated?

[kbk_dev]

Hey @senabre, thanks for the reply!

Just wanted to clarify — when you mentioned “updated,” are you referring to updating the API version or removing deprecated/unsupported calls from your app?

Also, were you able to fully resolve the issue after waiting 7 days?
Do you happen to know which deprecated or incompatible calls your app was making before the warning appeared?

We’ve checked our API usage logs and haven’t had any deprecated or unsupported calls in the last 30 days, so we’re trying to narrow down what could be triggering this.

By the way, which API version is your app currently using?
And do you have any idea what specifically caused Shopify to show the Markets compatibility banner during install?

Appreciate any insights!

[coleatkinson]

@kbk_dev send me an email [cole dot atkinson at shopify] and I will get this sorted for you

[kbk_dev]

Hi @coleatkinson — I’ve just sent you an email with the details regarding the Markets compatibility banner we’re seeing during app installation.

Kindly check and let me know if you need any additional information from my side to help investigate this further.

Appreciate your time!

[Kyle_W]

We’re experiencing the same warning on one of our apps. @coleatkinson Direct email incoming

[FrancescoMalatesta]

Hi, same issue here with my app. @coleatkinson I just sent you an email, thank you so much!

[CPTN]

Same here, we have not received any actions and emails for this. Shopify don’t respond on this… All we can do is to update to the nearest version for but the banner still show.

[FrancescoMalatesta]

@CPTN same here. Already opened a ticket using partner support like three times, they always say that they will get in touch using email but then nothing else happens.

Also, I don’t know if you all have the same issues, but I recently updated the API version to the latest and fixed my markets’ endpoint calls to meet the requirements (even if the deadline is in seven months).

I am now getting this endpoint marked as “problematic”

This is the linked changelog: New Catalog APIs - Shopify developer changelog

However, there are no mentions about Market.catalogs changes here. Of course, every API call to markets endpoint were fixed properly. Still getting the warning and still getting this message here. I’ve tried everything, I don’t know what else to do.

[senabre]

We are experiencing the same as you @FrancescoMalatesta I think it is an active issue that the Markets team (cc @coleatkinson + team) is working on fixing

[FrancescoMalatesta]

Glad I am not alone at least I was going crazy

[senabre]

Yeah, we too haha we don’t even use the Catalogs API, and we are seeing this

[Philo]

Same issue here, no warnings or messages in partners dashboard & only using the read_markets scope. Already getting questions regarding this from customers, not sure how many potential customers have decided not to install because of the warning. It would be really great if this can be resolved

[Kurt_at_OnionLab]

Same here. No dashboard warning. But the message appears on installation!!!

[Levente_Kovacs]

Same here Any advice?

[FrancescoMalatesta]

Finally got an answer from Shopify. The warning seems to be gone. However, I found that this GraphQL call

{
  market(id: "gid://shopify/Market/MY_MARKET_ID") {
    catalogs(first: 1) {
      edges {
        node {
          priceList {
            prices(first: 5) {
              edges {
                node {
                  variant { id }
                  price { currencyCode, amount }
                  compareAtPrice { currencyCode, amount }
                }
              }
            }
          }
        }
      }
    }
  }
}

is showing this warning in the API Health panel.

This is quite strange because the documentation is referring to the “markets” endpoint, not Market.catalogs (that do not accept any type). I tried to make this call using the GraphQL tool app, and there are no warnings of deprecations or anything similar.

(If the copy looks slightly different on your API Health panel, no worries, I used a quick translation tool as I use the admin in Italian language )

I hope it can be helpful to debug the issue (cc @coleatkinson)

[kbk_dev]

Thanks for sharing, @FrancescoMalatesta
In our case, the Markets compatibility warning is still showing, even though:

• We don’t use any deprecated or Markets-related endpoints.
• We’ve upgraded to API version 2025-04 over 10 days ago.

We’ve double-checked our implementation and haven’t found anything triggering it.
I’ve also reached out to @coleatkinson via email to help investigate.

[James_Wilson]

I’m also getting potential app users reporting seeing the warning. Assuming this is stopping installs as we have seen a drop off recently. Ive opened tickets with support days ago but still not had an answer.

[Mirvise]

Just adding to the chorus. We are also seeing this issue for our app GoodAPI as well

[piccolo_pi]

We are also encountering the same warning during installation, even after updating to the latest version ten days ago.

Could you please advise on how to resolve this issue?

Thank you.