We just published a new preset for our theme, however the demo store is password protected, even inside the iframe.
Since there’s no Slack to ping someone anymore, what is the current process for requesting the removal of the demo store’s password?
Same here. I spent 2 days with Shopify support, and they cannot help. Even admitted they are not equipped to help theme Partners, even though I used the ‘Support’ link in the Partner admin.
@Paige-Shopify any thoughts on who to contact? I already tried the chat route, and can’t find where to submit a ticket. We have no direct contact to the Themes team
@Ian_Townsend, can you please try contacting support again through the Partner dashboard? You should be able be get the correct assistance through there.
@anastis, if you haven’t already done so, please reach out to Support through your Partner Dashboard. We can assist you from there.
@Paige-Shopify that is what I have done every time. The first 2 times I just got canned answers on why there is a password.
currently I have ticket 63459556 open , and they “say” they are looking into the “problem” of why this demo has a password.
A little frustrating considering a new preset has been released in the last 24 hours without issue.
on top of it, my new demo is not featured on the all themes page. This should not have been an issue that was overlooked, let alone for 4-5 days.
Theme Partners need dedicated support so we can contact someone quickly to solve issue like this.