"Not authenticating with session tokens" even though session token authentication is set up

Authentication & Access
1

Hi there,

I’m developing a new app and am using session tokens and Shopify-managed app installations. When trying to submit the app for review, the automated check says “Not authenticating with session tokens - Embedded apps must use App Bridge with session tokens for user authentication. Checked daily. Last check: Thursday at 4:39 pm” even though the app is already using session tokens. It says “checked daily”, however the last check was more than 48 hours ago (Thursday at 4:39pm, it is now Saturday at 7:03pm).

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2

similar issue.

3

Thanks, Tomoyuki! I’ve waited for more than 48 hours (more than 72 hours now) and the error message is still the same (without Shopify re-checking the session token implementation at all, even though the message says “Checked daily”)

4

Hey folks - the app store team are looking into this issue. It’s possible there’s a bug with the submission validation checker.

5

I’m also facing the same issue. Let me know in case of any resolution.

I am unable to submit app for review due to this bug.

6

Same issue here. We:

  1. Have set up Shopify-managed installation with token exchange
  2. Are using the latest script tag-based App Bridge which automatically injects Authorization header in outgoing requests
  3. Are following the session token decoding steps here
7

Hey folks,

Accessing your apps UI/admin panel via a development store should re-trigger this check. I can follow up via DM to devs who are still getting blocked by this.

8

Hello,

I currently have the same issue and I’m using the Shopify Remix template, is there any further setup I must do?

10

Hi Jose,

If you interact with the app it should re-trigger a check, are you still seeing the check not working once you do this?

11

Correct, still not working. In case there’s something that is causing issues in the code due to an overlooked change, where would be the best files to take a look into?

This app was created with the template during 2024 and mostly had the app functionality added to it, plus the required configurations

12

Have DMed you about this Jose

13

Hey team,
I’m also encountering this issue. I’ve successfully passed the token in both the fetcher and the API, but I’m still stuck on this and can’t seem to move forward

Not authenticating with session tokens

Embedded apps must use App Bridge with session tokens for user authentication.

Checked every 2 hours. Log into your app on a dev store and interact with it to ensure it requests session tokens correctly.

14

Facing the same issue here. I’ve been on a back and forth email chain since March 12 2025 with Shopify dev support. This issue is still unresolved despite sharing logs and detailed walkthroughs of my code. This is the last step I need to get my app verified and the app is working 100% tested on 10 different dev stores.

15

@Akshay_M @Patrick_Casella are you both still having this issue?

Just a reminder that you should disable ad blockers while you test your app in your dev shops.

17

@Benji_Yang Yes. Still having this issue. my ticket # is 55843878
I’ve been speaking to Alan G, he says he’s been unable to get in touch with senior developers to resolve the issue. It would be great to have this resolved, it has been over 30 days since any progress has been made. Also, I currently do not have an ad blocker installed.

18

Hello, I’m having this issue too. How do i fix it? My logs show that app bridge is working fine and session is being used to authenticate. But its still not registering.

Help @Benji_Yang

19

Did you fix it @Akshay_M ?

20

Was it fixed @Patrick_Casella ?

22

not yet, i’m currently in talks with developers. waiting on a response via email.