We have been unable to transfer any development stores from our Partner account for over a month. Every transfer attempt from the Partner Dashboard results in the client receiving an “Error loading page” message. This is not a browser, device, or cache issue – it happens across multiple devices, browsers, emails, and even client accounts.
After two weeks of troubleshooting with one client, we discovered this was not an isolated case – all our Partner accounts have the same issue. That means we cannot launch any new client stores from our Partner dashboard. We had to build one client’s site directly in their personal account just to get them live, which bypassed the Partner program entirely. We are seeking compensation for this lost referral and revenue.
We’ve provided Shopify support with screen recordings, Request IDs, and detailed troubleshooting steps. Multiple advisors have acknowledged the issue and “escalated” it, but each escalation seems to restart the process with a new person, who then has to re-escalate to the “right team.” This loop has been ongoing for over a month, with long stretches of no response.
Key points:
- Over a month without the ability to transfer development stores.
- Multiple clients waiting for site builds, launches delayed.
- Had to build a site directly in the client’s account to work around the problem.
- Numerous escalations, but no permanent fix or clear timeline.
- Seeking compensation for the lost Partner credit and delayed work.
We need Shopify’s Partner technical team to urgently address this. This is preventing us from operating our business. Ticket ID: 59138006.
Has anyone else experienced this prolonged inability to transfer development stores from their Partner account?