Payments Partner application for Korea: confirming it's under review

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1

Hi all,

We recently submitted a Payments Partner application for OutlinePay through the form at Payments Platform Application - Shopify . The form showed the thank-you page, but we never received a confirmation email. We’ve also seen several threads here where applicants waited months without an update, so we’d like to confirm ours reached the Payment Partnerships team and is being reviewed.

Our parent company CookiePay is one of the top three PG (payment gateway) integration platforms in Korea, alongside PortOne and BootPay. CookiePay partners with 9 Korean PGs, none of which are supported by PortOne’s Shopify app. That means merchants working with these PGs can’t use PortOne’s app today, and have no way to bring their existing PG to Shopify. Our app would be a complement to PortOne’s, bringing those PGs and their merchants to Shopify.

This is business critical for us, as the number of our merchants asking for a Shopify integration continues to grow. We also believe it’s a good opportunity for Shopify to grow its share of the Korean market.

If an invitation is required for review, we’d be grateful for a pointer on how to request one. We’re happy to share our Partner ID, merchant numbers and volume figures by DM.

Thank you.

2

Hey @outlinepay - thanks for reaching out.

I can confirm we’ve received your Payments Partner application for OutlinePay although I don’t have a specific processing time I can share with you.

Adding a confirmation email after submission is also on our radar as an improvement to the application process. I’ve made sure to share your feedback about this with our team as well it’s easy to see why this would be beneficial.

Hope this helps!

4

Thanks @Wes-Dev-Shopify , that’s really helpful, and good to hear about the confirmation email.

I’ve seen other threads mention that this program is invitation-only. Does that mean our application won’t be reviewed without an invitation?

Would an internal Shopify referral or requests from CookiePay’s merchants help? Knowing would help us plan accordingly. Thank you.

5

Hey @outlinepay - the payments platform remains invitation only, but submitting an application allows you to be considered. Our Get approved for payments documentation specifically states:

The Payment Partnerships team reviews every application and invites selected partners; while a specific timeline can’t be provided, every application will receive a response.

For Shopify merchants who’d like to request a specific payment partner integration, there are two paths:

  • Contact Shopify Support and ask for their request to be recorded as merchant feedback.
  • Raise the request directly with their Customer Success Manager (CSM), if they have one.
6

Hi there, have you already received the invitation? I also applied via google form this week, but still no answer

7

@Vasile_Mogos No. If you look in the forum, you’ll see @deel didn’t get a response for about 4 months. So, I have low confidence they will respond faster than that.

8

thanks, that is awful. hope they will deal with it sooner - just hold the response (positive/negative) sounds does not professional at all