Redirect loop if I press enter on the address bar to load the app again

Authentication & Access
1

Only happens in Google Chrome, other web browser like Firefox does not have this issue.

After initial load of the app, move the mouse cursor to the address bar of the web browser, and press Enter (or Return key on the Mac) , then see the app goes into a redirect loop.

Demo video : CleanShot 2026-02-04 at 05.10.48 (Shopify official bundles app)

Also happens if I install app from Shopify App Store, demo video of installing Shopify official Retail Barcode Label app : CleanShot 2026-02-04 at 11.59.40

10 Likes
2

This also affects links in the embed app, if the link target is “_parent” or “_top” , that links to other page of the app, clicking the link will result in the same endless redirect loop.

Probably similar issue to this : Admin Link extension broken, redirects to app homepage instead of specified route - #13 by Bill-Shopify

2 Likes
Admin Link extension broken, redirects to app homepage instead of specified route
3

Just so happen my app was being reviewed by a reviewer when this issue happens, and I got a warning to fix my app within one week, I wish I could fix this.

I don’t want my app to be demoted / unlisted if Shopify doesn’t fix it within a week :sob:

4

Wasn’t able to replicate it on my Windows chrome. Could it be some chrome extension messing?

5

I am using Chrome on macOS, without any extension, so far I can replicate it across different apps

6

Hello I’m seeing this issue now too, it’s actually a fairly major issue as it seems to be also affecting the returnUrl for the AppSubscriptionCreate GQL method, which is needed to setup billing for new merchants installing our app.

EDIT - I’m also on macOS Chrome.

3 Likes
7

Note it is working as expected on Safari.

8

Seems to be intermittent, happens quite often but I’ve seen it work a couple of times just now too.

9

I am currently experiencing the same issue. Thought it might be the CLI so I tried updating.

10

We’ve been running into this as well

11

@Bill-Shopify can you look into this as soon as you can? My app will be demoted / unlisted in 7 days if this issue is not fixed, or can you inform the App Store Review team that this issue is caused by Shopify and not caused by my own app? thank you

Embedded App Reload Loop on Page Refresh / External Navigation
12

I am experiencing the same issue. Seems like a very serious problem. In my case, reloading the page just once is enough to put it in the loop. The loop ends after 4-5 reloads, sometimes more. I am not sure if this is consistent, but whenever I open the network tab to inspect it, it does not happen, super strange.

1 Like
13

I am also facing similar issue, once the billing is approved it is supposed to redirect to the app, but its redirecting to /admin?dialog=true after few loops

Shopify app constantly reloading
14

We’ve been running into this as well. Please fix this issue as fast as possible

Embedded App Reload Loop on Page Refresh / External Navigation
15

Hi folks - thanks for flagging this, we’re currently investigating this. I’ll update here when there’s more to share.

2 Likes
16

@soulchild Can you try to open network tab in the browser and check on `Disable cache`, then reload the page? If the problem goes away, can you load admin as normal without opening network tab?

17

Yes I have tried enable “Disable cache” , and reload the page , and also tried clicking link inside the app (that links to other page of the app), and it works without problem.

After loading successfully, I closed the network tab, and the issue starts appearing again.

1 Like
18

Hi @soulchild

Can you share a store URL where this is happening?

19

Hi @Liam-Shopify ,

this is happening in several stores, with several apps. For example, try to install on Chrome an app like Releasit COD Form & Upsells - Cash on Delivery Form for Dropshipping: Upsells, OTP, SMS | Shopify App Store on any store and you will see how the installation process gets stuck in a loop.

This definitely seems a general problem on Shopify’s side that started happening suddenly a few hours ago. Could you take a look?

20

I managed to get this problem even get this with the Shopify GraphiQL app.