Remaining uncaptured $x was released to the customer

Products and Orders APIs
1

I have a site that just launched and on orders I am seeing this

Remaining uncaptured $4.09 USD was released to the customer.

My question is why would there be a refund what would cause the site ti I guess overcharge the customer and then have to partially refund them??

Here is the full comment thread with contact info removed

9:31 PM

  • Remaining uncaptured $4.09 USD was released to the customer.

9:31 PM

This appears as a refund on your Mar 21, 2025 payout.

  • 2:38 PM

  • Remaining uncaptured $4.09 USD will be released to the customer.

2:38 PM

This will appear as a refund on your Mar 21, 2025 payout.

  • 2:38 PM

  • Order confirmation email was sent to Damiano xxxxxxx(xxxxx@xxxx.com).

2:38 PM

  • Tax amount was updated from $5.73 USD to $1.64 USD.

2:38 PM

2:38 PM

This authorization expires on Mar 26, 2025 at 2:38 pm.

2

Hi Jason,

This community is for questions from developers building with Shopify’s APIs - for your query, I’d recommend reaching out to Shopify merchant support here: https://help.shopify.com/