Shopify Payments For Jewelry

Hi! One of my clients said they were thinking about leaving Shopify altogether because they sell jewelry - and suddenly as of August 2024, she received a notice that “jewellery over $10,000 USD can not be sold through any sales channels (including POS) when using Shopify Payments as your payment processor.” She had to remove any products on her store that were over $10,000. I’ve never heard of this before and have other jewelry clients that feature $10,000+ jewelry products on their site. Can someone please offer an explanation of this or suggest a way to seek resolution, so I can keep her on Shopify? Thank you!

Hi Joyjoya,

The best place to ask about this change may be the merchant forums: https://community.shopify.com/c/shopify-discussions/bd-p/shopify-discussion

Unfortunately this forum only covers topics related to API troubleshooting.