As the title suggests, this banner has started appearing in my POS app, in both development and production. It only seems to happen on the first app load, and disappears once the app is closed and reopened. My worry is that it’s not great for new users of the app to see an error as soon as they load…

@21O Could you please update to POS version 10.13 and see if this issue persists? Victor

Hey @21O , thanks for flagging this, this is definitely odd. Would you be able to replicate the issue and send some logs our way? In the Shopify POS app after you replicate the issue, just go to More > Support > Report a bug and then in the “description” box, put “For: Alan_G” and link to this threa…

Hi @Alan_G - thanks for getting back to me! I’ve just submitted a bug report, thanks for taking a look :smiley:

Thanks @21O - really appreciate you sending that our way, I was able to retrieve the logs on my end. I’ll do some further digging into this and get back in touch with you once I have more info to share :slight_smile:

+1 - experiencing the same error in our extension too.

Looks like it’s a common experience atm not just one extension but all of them :see_no_evil_monkey: [image] [Bug] POS Extensions Error banner Extensions Hey, I think theres a bug in POS when first loading an extension it displays a banner at the top which isn…

Hi folks :waving_hand: - following up here. We’re looking into this a possible issue on our end and there is some work being done to mitigate things. I’ll keep an eye on this and update you once I can confirm a fix/next steps.

Just +1ing what Victor mentioned above, this should be resolved in 10.13: [image] [Bug] POS Extensions Error banner Extensions Yeah seems to be fixed for me now! Thank you grin I’ll close out this thread for now, but feel free to ping us if you continue t…

This looks to be fixed - thanks everyone!

Glad to hear it’s working @21O - thanks for confirming!

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Extensions

JordanFinners October 18, 2025, 8:48pm 7

Looks like it’s a common experience atm not just one extension but all of them

Topic		Replies	Views
[Bug] POS Extensions Error banner Extensions pos-extensions	4	258	October 20, 2025
POS UI Extension (Smart Grid Tile) — "App failed to load" on every tap, JS never executes Extensions pos-extensions	13	363	April 24, 2026
Outdated version note - but we are using the latest one Extensions pos-extensions	3	123	June 3, 2025
Error loading extension Extensions pos-extensions	6	97	July 28, 2026
URGENT is there a UI Extensions or other outage right now? Extensions pos-extensions	30	397	March 26, 2026

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