Steps to build extension-only offsite payment app

No problem at all, happy to help @hamad.karim . I can’t guarantee anything in terms of if we’d roll out a feature like this or what it would look like if we do, but I’m definitely more than happy to log this as a feature request for you.

I’ll set this up on my end now, but if you have any other uses cases/details you’d like me to add to it, just let me know :slight_smile:

Hey @Alan_G, Could you please check, if there is any update on the feature request I submitted for allowing payment apps to access orders(read/write) for processing refunds outside Shopify?

Hey @Alan_G, just FYI I’m currently blocked on the refund functionality from my platform due to missing read/write orders permissions. Waiting for an update on this to proceed.

Hey @hamad.karim , checking back in on this! Unfortunately, there’s no update yet on the feature request. To help me advocate more effectively for this, could you share some additional context?

  • Roughly how many merchants are affected by this sync issue?
  • What’s the typical monthly refund volume you’re trying to process externally?
  • Have there been any material impacts (chargebacks, merchant complaints, support burden)?

As a general rule, we don’t allow payment apps access to access scopes other than the Payments Apps API for security reasons, so my understanding is that this would remain a limitation for now, but I’m happy to advocate as best I can here.

Hey @Alan_G, thanks for following up and for being willing to advocate on this.

The details you’re asking for include merchant-specific data and internal volumes, so I’d prefer to share them over a more private channel. Happy to provide full context if you can point me to an appropriate email thread or another secure channel to continue the discussion.

Let me know what works best on your side.

Hi @hamad.karim - sorry about the wait on this, been in and out of the office due to the holiday season. Sending you a DM right away! :slight_smile: