This discussion is about troubleshooting a Shopify connection failure when linking a development store to a custom app, caused by missing “App setup” configuration options in the Partner Dashboard.

Authentication & Access
1

Hey Shopify Deve :waving_hand:

I’m building a custom app and trying to connect my development store to it, but I keep getting this error on my app dashboard:

Shopify Connection Failed
“We couldn’t connect to your Shopify store. This could be due to invalid credentials, network issues, or a configuration problem.”

Here’s what I’ve done so far:

  • The app is created under my Shopify Partner account.

  • The development store (dxn14a-4d.myshopify.com) is active and added to the app.

  • App is hosted on my own domain (https://zyraai.com).

  • OAuth URLs configured as:

    • App URL: https://zyraai.com/api/shopify/auth

    • Redirect URL: https://zyraai.com/api/shopify/callback

  • Using correct API Key and API Secret Key.

  • Still, when I click “Connect”, I get the red error banner shown in the screenshot below.

However, I just noticed that the “App setup” section (where App URL and Redirect URL are normally configured) is missing in my Partner Dashboard — it’s not visible under my app settings.
Is this a UI change in the new Partner Dashboard or an issue with my account type?

:brain: Questions:

  1. How can I re-enable or access the App setup section in the new Shopify Partner Dashboard?

  2. Is there a new way to configure redirect URLs for custom apps created through the Partner Dashboard?

  3. Could this missing section be the reason the Shopify connection keeps failing?

:gear: Additional Info:

  • App Type: Custom App (via Partner Dashboard)

  • Environment: Live on https://zyraai.com

  • Error Screenshot: (attached)

Thanks in advance for any help! :folded_hands:
— Ankit Rathor

2

Hi!

We are not able to find that store or app, is that right?

Also, you should now use the Dev Dashboard instead of Partners to check your app details.