Shopify App - Installation and access

Partner Discussions
1

I’m currently developing a public app called Ship Logistics, and I’ve encountered a few issues while trying to test and connect it with Shopify stores.

Issue 1: Install Button Disabled (App Under Review)
When I try to connect my app to a live Shopify store, it redirects me to the app installation page. However, the Install App button is disabled, and the following message is displayed:

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This app is under review
Ship Logistics needs to be reviewed by Shopify before it can be installed. Contact the app developer for more information about this app.

Additionally, it shows that the app needs access to:

View personal data (Customers, store owner)

View and edit store data (Customers, orders).
I have PCD acess which I need for this.

But when I tried it with development store Here’s what happened:

After authentication, the app correctly calls the callback API (backend URL).

However, instead of being redirected to my front-end app, it remains at the callback endpoint and does not show the UI.

I’ve already configured the App URL and Redirection URL in the Shopify Partner dashboard.
My Questions:
Is it mandatory to pay or submit the app for review in order to connect it with live stores, even for internal or limited testing purposes?

How can I fix the redirection issue after OAuth so that:

The callback URL is triggered at the backend (to process access token, etc.)

Then it redirects to the front-end app for the UI (as per the redirect URL configured)?

Any help or clarification regarding the app review process and proper redirect flow would be greatly appreciated.

1 Like
2

Hey @Varshika_Dadhich

Yes, your app will need to pass the review process before it can be installed on live stores. This is why you’re seeing the “App Under Review” message with the Install App button disabled when trying to connect to a live store.

For the redirect issue you’re experiencing, using the partner dashboard to install your app on a development store follows the same installation flow as the app store. This is the recommended way to test your app’s installation process.

To troubleshoot your redirect problem further, can you share more details about your environment and how your app is handling authentication. If you’re using the Remix template, this could be particularly relevant as most of the authentication flow is built into the template to make implementation easier.

3

Hi @Varshika_Dadhich - are you still experiencing an issue here or can I mark this as solved?

4

Thank you Liam for all your support.
I am not experiencing any issue now and you can close the issue.

Regards,
Varshika Dadhich

5

Thank you for your response.
It helps me a lot.
The redirect issue is also resolved now.

Regards,
Varshika Dadhich