When I search for customer and order information from different stores through different Shopify Api Tokens, some can return to the customer’s email, name, mobile phone number and other information normally, while some cannot obtain it.
Their token permissions are consistent, both have read_customers permissions
I don’t know why this situation happened and when this problem will be solved. It has affected the normal work of our business here.
Please help confirm this issue.
Hey @xishng_zhao
You mention using different tokens. Are these all through the same public app, or through multiple custom apps? The reason I ask is the reason some are returning details and others not could be related to PII (personally identifiable information).
Some cases where this is expected are on custom admin created apps with stores on a basic plan that don’t have level 2 access to this information:
https://help.shopify.com/en/manual/apps/app-types/custom-apps?utf8=â#custom-level2-pii-app
Hi @xishng_zhao
Just wanted to follow up here - are you still experiencing an issue or can I mark this as solved/closed?