Unable to get customer details in orders api

Products and Orders APIs
1

i have got issue

i am calling the orders api

https://hooooo.myshopify.com/admin/api/2023-04/orders.json?status=any

i get result but the customer node
“customer”: {
“id”: 8458361012528,
“created_at”: “2025-01-24T20:18:06+03:00”,
“updated_at”: “2025-01-24T20:18:07+03:00”,
“state”: “disabled”,
“note”: null,
“verified_email”: true,
“multipass_identifier”: null,
…
}

not contains name,email phone etc
when i checked in admin panel these customer details exists in order detail page

also my api has scope read_customers

whats wrong now?

i even tried
https://hoooooo.myshopify.com/admin/api/2025-01/customers/8222000000000.json

to get specific customer info
here also am not getting name and phone such details

2

Hi, as mentioned in the other thread. REST is deprecated and no longer supported - you need to migrate over to GraphQL.

3

Hi @Luke but i dont think its the reason. because i was able to access customer information before.

Is there any specific condition which blocks customer details

4

i understood the issue

the restriction is with the base plan

Access to personally identifiable information (PII) like customer names, addresses, emails, phone numbers is only available on Shopify, Advanced, and Plus plans

5

Yes but I’ve advised that Shopify won’t support you on REST because it is deprecated.

6

i created shopify app that let you receive all PII data as api response. let me know if you still need any help. it lets you automate what you want