This issue was a major discussion point in the Shopify Partners Slack group before it was closed, and it urgently needs attention from the Shopify Experts team. For the past six months, someone has been impersonating Shopify Experts using fake Gmail accounts (e.g. mattatvoltage@gmail.com ). They’re …

In my case, I have reported this to Gmail, and since then, clients haven’t received these emails. I think Google has blocked his email. They were emailing through " info.clovecode@gmail.com " I have done my own research and found their WhatsApp number and locations, if the Shopify team needs it to …

[image] voltage: This issue was a major discussion point in the Shopify Partners Slack group before it was closed, and it urgently needs attention from the Shopify Experts team. This also happened to 2 of my past clients this week. One of the merchants paid for the scammers “services” and the…

[image] Lisa: … at least one client (that we know of) was tricked into temporarily giving staff account access to the scammer. Kinda seems like partners need a pincode system too. Or that there should be more provenance in access requests such as branding, clearly printing partner id numbers…

@Vikrant_Sharma Where do you report the gmail addresses? The thing is for us, they have at least 3-4 of them.

The first thing I have done is to ask merchants to mark their emails as spam. The next thing that I did was to report the Gmail account to Google. Report a Gmail account for abuse .

[image] voltage: had a hard time downloa Actually, I emailed the scammer, and they replied to me, and through that, I got the email header.

This has been happening to me for the past few weeks, it’s absolutely frustrating. Some of my clients have fallen for the scam and have been bombarded with emails asking for payment of at least £650 for the audit and to give them access to their account. I actually replied to their email and was in …

I actually think it could be an AI agent or a bot that is doing most of the work, as when I replied to them they didn’t seem to notice that they had been emailed by the person they were impersonating! They then went on to arrange a Google meet meeting with me and started pestering ME for payment for…

Are you contacting general support to trying to get to partner support through the partner dashboard. also type “support-advisor”/“human” to try to bypass such bots faster. Could be bots but generally you can get those to go off topic easier. But lots of things are tiered, initiator is not alway…

Urgent: Experts Directory - Fraud/Phishing Scam & Impersonating Shopify Experts

Community Feedback

voltage November 4, 2025, 6:26pm 10

Thanks, yes I did this too, I find clients had a hard time downloading emails to send to get the header.

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Urgent: Experts Directory - Fraud/Phishing Scam & Impersonating Shopify Experts

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