Are you contacting general support to trying to get to partner support through the partner dashboard.
also type “support-advisor”/“human” to try to bypass such bots faster.
Could be bots but generally you can get those to go off topic easier.
But lots of things are tiered, initiator is not always the communicator/call-center and downstream may not be given info this happens even in regular businesses. In the case of scammers it might ironically be to prevent the scammer from doing their own scams on their bosses scam.
Or they just don’t care, or literally they go through so many that being in their funnel is all that matters.