Urgent: Transferred Store Stuck on “Buy Plan” – Can’t Access Admin or Download Theme Backup

Shopify App Store
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1

Hi everyone,

I really need urgent help regarding a Shopify store issue that’s completely blocking my work.

Background:

  • I created a store through my Shopify Partner account

  • Then I transferred ownership to my personal email

  • My second account successfully accepted the ownership transfer

  • That same email already has an active Basic Shopify plan

The Issue:

Right after accepting the transfer:

  • The store is stuck on “Buy a Plan”

  • I cannot access the admin/dashboard

  • I can’t open Themes or any settings

  • It’s like the store is locked unless I purchase another plan

What I Already Did:

  • Completed the ownership transfer properly

  • Accepted it from the second account

  • Contacted Shopify Support (live chat)

  • Stayed in queue and waited for a whole day, but didn’t get any resolution

At this point, I feel completely stuck — that’s why I’m posting here.

Why This Is Urgent:

I need to:

  • Download a theme backup from this store

  • Upload it to another store

But I can’t do anything because I don’t have access.

Store Details:

  • Store name: Theseasonsofme

  • Partner organization: test

  • Partner account email: (Contact Me For Email {My Email})

My Questions:

  1. Why is Shopify asking me to buy a plan again when I already have one on the same email?

  2. Does each store require a separate plan even after transfer?

  3. Is there any way to access or download the theme backup without purchasing another plan?

3

Hey @Emma_Rose

Sorry to redirect you but you will need to connect with Shopify Support to regain access to this transferred store. This forum is only for publicly helping devs with API and technical issues. - we can’t help with account related issues.