Why is Shopify spamming our customer data erasure endpoint?

Webhooks and Events
1

Hi,

Shopify is currently hitting the endpoint we provided for customer data erasure over 300 times a minute with the same single store. Whilst we did initially have some failures on this endpoint it is now returning 200 responses. I don’t know how to stop this and I’m going to have to block the endpoint soon.

Can somebody suggest a way to resolve this or a way to directly reach out to Shopify about this, as they only seemed to point to this forum for support.

Thanks,
Mark

1 Like
2

Hey @Mark_Viable just reaching out to you via DM to see if we can investigate this more closely for you :slight_smile: