Like most apps we get a lot of scammers and solicitors installing. Historically Shopify has refused to do anything about these stores (yet they’re requiring me and other devs to provided their government-issued id! ) so we have put various measures in place to handle these cases. Of course, nothing is perfect. The store from India or Vietnam that signed up for a free trial 5 minutes before installing could be legit. One of the fallbacks our staff has used to monitor/double-check the scammer/solicitor measures is app install count. For example, if it increases by 2 or 3 within a 10–30 minutes this is a sign that banned shops are creating new shops and installing again.
Now I understand our use case for having install count on the App Distribution page may be unique, but it’s a small column on a page that otherwise has only 3 headings and I can’t understand why it’s removed.
I noticed this too @sshaw. I believe Shopify has removed install data from the Partners Dashboard, as it’s now shown within the new(ish) Dev Dashboard.
EDIT: That said, there doesn’t seem to be a way to see app history per store outside of things like events and other log types, so there’s no way to see how many times a single shop has installed/uninstalled an app in the UI, which is the point of your post…
One thing I noticed is the install count shown on the dev dashboard is ~100 installs more than what was shown on the prior page! Ugh. More Dev Dashboard changes! Is anyone asking for these? Though I do admit, I was not/am not a fan of the new Dev Dashboard but having the webhook request log is nice
I think seeing a consolidated view of installs on an index page is better experience.
They’ve also moved revenue and other metrics to the dev dashboard.
I think this makes absolutely no sense.
If you are a business owner with a developer team, there is never a scenario you would ever want your finance team to be accessing the dev dashboard and never a scenario you would ever want your developer team to be looking at revenue data.
Exactly. This is basic product management. Shopify needs to add this to their initial interview phone screen when hiring product managers and maybe we wouldn’t have things like: Destroying trust in App Store reviews - proof enclosed
The installation count in the Dev dashboard is also abbreviated. (it shows 1.2k instead of 1234)
I want to see the exact installation count (so that I can know if there’s a sudden surge of installation, mostly for fraud / competitors checking), I want to see 1234, not 1.2k .
One thing I noticed is the install count shown on the dev dashboard is ~100 installs more than what was shown on the prior page
i have so many apps, and i can tell that the installs on the new dev dashboard aren’t accurate.
@sshaw@Simo_Aissaoui The Partners Dashboard install count had a known issue that undercounted installs, which is likely the gap you’re seeing. Dev Dash calculates installs from the full set of install and uninstall events in our system. If Dev Dash still doesn’t match your own records, DM me your org, app, and counts and I’ll dig in.
The installation count in the Dev dashboard is also abbreviated. (it shows 1.2k instead of 1234)
@soulchild Yeah agreed. I think we were being too cute here and will get it sorted. In the interim, if you set the Growth filter to Lifetime, you can calculate the number of Installs = Install events - Uninstall events
If you are a business owner with a developer team, there is never a scenario you would ever want your finance team to be accessing the dev dashboard and never a scenario you would ever want your developer team to be looking at revenue data.
@jasnlink The Dev Dash observes the same permissions you had in Partners. If your developer did not have the necessary finance permission, they won’t be able to see the Revenue information. Same goes for your finance team if they don’t have the requisite apps permissions
the new counts on the dev dashboard are now showing nearly double what used to show - does this also include the shops that are closed/deleted as i believe the previous count did. the new counts also tracks significantly higher than what we are tracking internally.
+1 for the full count to be shown again too.
and also +1 to have it added back to the partners dashboard.
@Darius-Shopify Geez man… there are so many annoyances with this new layout. I mean, I get where you guys are going, but you CHANGED so many things. I can no longer see the NUMBER of errors - I need to now look at the Error RATE?? That’s not helpful at all. Maybe to you guys, but not to me.
I can no longer look at the present day - what gives with taking that away? I now need to look at MINIMUM last 7 days? Bring back present day.
If I want to see what stores installed or uninstalled I cannot easily do that - I now have to use two different “portals” to see this information and even then it’s not easily obvious like it was.
I really wish you would approach app dev that says, “Don’t take away functionality - provide the same functionality and provide it in a similar way”. But it seems you guys often go for something else like, “put it out there, then adjust based on feedback.” That’s a terrible way to approach things when you’re dealing with user productivity. Why? Because you’re killing productivity by forcing users to do things differently with each change.
that’s how shopify does these days: They ship early stage products developed by people who don’t have a clue about the user’s needs and use case. Dont give a prior notice, then iterate a bit based on feedback, and finally wait we stop whining pretending everyone is happy.
After microslop, we finally got slopify, so accurate given their vibecoders break everything
The Partners Dashboard install count had a known issue that undercounted installs, which is likely the gap you’re seeing. Dev Dash calculates installs from the full set of install and uninstall events in our system.
So the new number shown in Dev Dash is ([Install count] - [Uninstall count]). Does the uninstall count include closed / deleted stores? Mind sharing how the previous number was undercounted?
Also, any chance we are getting the (actually useful) historic “Merchants over time” graph back in Dev Dash?
I personally don’t care whether it is in partner dash or dev dash. Would really just like the old graph back
The data in Dev Dashboard is raw install and uninstall counts. This includes closed/frozen shops, etc. This also means that counts will go up from the original numbers in Partners Dashboard. We’re actively working on deeper filtering/drill-down, so that users can inspect data across many dimensions and view information on “Active” merchants as well as other use cases.
We’ve shipped a change to adjust abbreviated counts back to exact counts. That will be incoming very shortly.
We’ve heard your feedback on the importance of active merchant install/uninstall data and have escalated the priority on this. I’m actively working on this as we speak.
The feedback here is appreciated and is actively affecting what we prioritize next. Please don’t hesitate to keep sharing as things come up. We’re working really hard to deliver the best experience we can across a very broad variety of use cases and needs, and will continue to listen and improve upon the Dev Dashboard experience.
I’m not sure if anyone else has experienced this or if you’re aware of it, but the install and uninstall events are missing from the app overview page (dev dashboard) for one of our apps.
I think the old one was better to multiple apps at a glance with the actual numbers for installation and revenue. And the dev dashboard should focus dev related things and the financial and installs should be in business side. It’s really frustrating in the new dev dashboard to find/see the right data. Specially when you have multiple apps. Now you have to find for data in 2 different place. From business side, I don’t want to check the dev dashboard everyday, that’s the dev team side. But I want to see the business matrix from one place.
) so we have put various measures in place to handle these cases. Of course, nothing is perfect. The store from India or Vietnam that signed up for a free trial 5 minutes before installing could be legit. One of the fallbacks our staff has used to monitor/double-check the scammer/solicitor measures is app install count. For example, if it increases by 2 or 3 within a 10–30 minutes this is a sign that banned shops are creating new shops and installing again.
