Hi everyone,
I’d like to ask the community (and any Shopify staff reading) for a clarification on the post-approval review timeline.
Reference: support ticket #67578503.
Context
My app was approved on the Shopify App Store. Approximately one month later, I received an email from the App Store team asking me to apply a set of modifications, with a deadline before the app would be demoted, and a later deadline before it would be removed entirely.
Some of the requested changes were straightforward and I implemented and deployed them within 30 minutes of receiving the email. I responded the same day confirming that the fixes were live on production and providing the relevant artifacts (URLs, screenshots, version IDs, etc.).
A few of the items in the request seemed to me inconsistent with Shopify’s own documented behavior (for example, around trial-day handling on plan switches, where the docs explicitly say the app must track trial usage itself). For those, I sent a written explanation referencing the documentation and asked for clarification.
My question
What I can’t find documented anywhere:
Does the deadline (demotion / removal) get adjusted based on how quickly Shopify’s review team replies, or is it strictly counted from the date of the original email regardless of back-and-forth latency?
Concretely: my app is fully compliant today. If the App Store team takes 2-3 weeks to confirm my fixes, do those weeks count against my own deadline, even though the ball is in their court the whole time?
I want to be a good citizen of the platform. I respond fast, I deploy fast, I document what I changed. What I cannot accept is having my app removed for inaction when I have actively responded and the delay is on the review side.
Has anyone else been through this loop and can share how the timeline was handled in practice? Any official documentation or Shopify partner-program guidance I might have missed would be very helpful.
Thank you,