When installing our application to the test store, OAuth process occurs. At the same time there are no problems with our backend, we successfully receive access_token and successful response for paymentsAppConfigure. Only the “Install” button is visible at the payment method settings at the same tim…

The problem was solved by changing the browser

Only the “Install” button is visible at the payment method settings at the same time. What could be the problem? This isn’t an OAuth problem, but it’s related to the registration of your payment provider to Shopify. I recommend recategorizing this topic so that you have the best chance of having…

So, which category should I choose? “Partner Discussions” or “Extensions”?

Perhaps you could share more details about what your app provides? Without more context I’m not sure how to help.

Payment providers app. Creates a payment extension. Developed according to this documentation https://shopify.dev/docs/apps/build/payments/offsite/use-the-cli?framework=remix

Got it, that makes sense. There might be a Payments tag under the Extensions category that would be the best fit. But this issue most likely isn’t related to OAuth at all.

Hi, can someone explain how this can be solved by a changing the browser? we have the same problem but we are doing all the redirects on a server side so browser should not have an affect on this.

[image] Payments App Shows "Install" Despite Successful paymentsAppConfigure Authentication & Access I found that the services/payments_partners/{token}/settings page is cached in the browser; in Chrome: dev tools → Application → Storage → IndexedDB → apollo-caches → cache…

Broken app installation

Extensions

mropanen August 11, 2025, 7:00am 9

Topic		Replies	Views
Payments App Shows "Install" Despite Successful paymentsAppConfigure Authentication & Access oauth	6	268	August 11, 2025
App reviewer getting "Payments App is not installed on the shop." Shopify App Store partner-dash	3	123	June 17, 2026
Onsite payment app => Cache of installed apps in shop? cannot install it Extensions checkout-ui-ext	0	54	April 25, 2025
Install offsite payment extension in payment method Extensions payment	17	496	May 11, 2026
Disabled `install` button while installing custom app Authentication & Access oauth	14	493	December 5, 2025

Broken app installation

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